BL Claims give seminar on complaints procedures to Kingston Centre for Independent Living

BL Claims gave a successful talk to the Kingston Centre for Independent Living today at their annual conference in Chessington.

http://www.kcil.org.uk/page/create-your-own-adventure

Malcolm Johnson, Charlotte Allen and Oliver Jeffcott gave two 30 minute talks to service users of KCIL and others about how to make the complaints system work. It wasn’t a lot of time, but we had some good feedback from people we were able to help.

The title of the seminar was “Making Successful Complaints”, which included the following topics:-

•  How to present a complaint
• Complaints about Social Care
• Complaints about Healthcare
  
•  Complaints about Education
• Complaints about Children’s Services
• Complaints about Housing issues and Planning
  
•  Complaints about Benefits
•  Complaints about Neighbour nuisance and antisocial behaviour
• Complaints about Compacts between local authorities and civil society organisations
•  The Local Government Ombudsman’s system
  
•  Case Studies from the LGO
•  Compensation claims

The conference also hosted a number of speakers.

Joe Gadd talked about his experiences as a Paralympic rugby player.

Colin Morris of the Department of Work and Pensions talked about the change from Disability Living Allowance to Personal Independence Payments.

Alan Benson of Transport for All gave a fascinating talk about “Making Public Transport Public - Your Right to Ride”

Paul Featherstone of Balance talked about getting disabled people into work.

We also heard from the Pan-disability Parliament: Young Voices

All in all – a great conference. Thank you – KCIL!